Booking Confirmation
All bookings are subject to availability and are considered confirmed once the required deposit has been received and Arivio Travel LLC has issued written confirmation.
Before payment, clients receive the itinerary, price, list of included services and applicable booking conditions. Please carefully check your travel dates, participants’ names and other details.
Prices & Payment
A deposit of 30% of the total service price is required to confirm a booking, unless otherwise agreed in writing.
The remaining balance must be paid no later than 14 calendar days before the trip begins. Bookings made less than 14 days before departure require full payment.
The payment currency, accepted payment methods, included services and additional charges are specified in your individual quotation.
If payment is overdue, Arivio Travel LLC will notify the client and provide a final payment deadline. If payment is not received, the booking may be cancelled under the applicable cancellation conditions.
Deposits & Cancellation by the Client
If the client cancels the booking, the deposit is non-refundable to the extent of the reasonable costs and losses incurred by Arivio Travel LLC in arranging and cancelling the trip, and only insofar as such retention is permitted by applicable law.
Refunds of payments made in excess of the deposit are assessed individually, taking into account:
- The notice given before the trip begins.
- Costs already incurred and commitments to suppliers.
- The cancellation conditions of hotels, transport providers and other booked services.
- Any amounts recovered, costs saved or income received through the resale of services.
To cancel a booking, please send a written request to info@ariviotravel.com, stating the client’s name and booking reference. Cancellation takes effect when the request is received. All deadlines are calculated using Georgia time — UTC+4.
Special Supplier Conditions
Certain hotels, airline tickets, events, group trips and other services may be subject to special rates and conditions, including non-refundable rates.
These conditions are provided before payment and, once agreed, apply to the relevant services, subject to mandatory legal requirements.
Changes Requested by the Client
Changes to travel dates, itineraries, accommodation or participants are subject to availability and supplier conditions.
Any price differences or additional charges will be communicated to the client and agreed upon before changes are made. If a change requires cancellation and rebooking, the cancellation conditions disclosed in advance will apply.
Changes or Cancellation by Arivio Travel LLC
Arivio Travel LLC may adjust the order of visits or individual elements of the itinerary due to weather, road conditions, site closures or other operational circumstances.
If significant changes are required before departure, the client will be offered the option to accept the changes, choose an available alternative or cancel the affected booking for a refund.
If Arivio Travel LLC cancels a booking before services begin, the client will be offered an available alternative or a refund of payments for the cancelled booking. The non-refundable deposit condition does not restrict the client’s statutory rights if the company cancels or fails to fulfil its obligations.
Extraordinary Circumstances
Natural disasters, hazardous weather conditions, government restrictions and other circumstances beyond the parties’ reasonable control may affect the delivery of the itinerary.
In such cases, Arivio Travel LLC will inform the client and consider itinerary changes, rescheduling or cancellation. Refunds and permitted deductions will be determined in accordance with applicable law and the circumstances of the individual booking.
Refund Procedure
Any amount due to the client will be refunded within 14 calendar days of cancellation, unless a shorter period is required by law.
Refunds will normally be made using the original payment method. The time required for funds to appear in the client’s account may depend on the bank or payment provider.
Travel Documents, Insurance & Safety
Clients must hold valid travel documents, any necessary visas and insurance required for the destination and activities booked.
We recommend insurance covering trip cancellation, medical expenses, accidents and emergency evacuation.
Accessibility needs and other requirements affecting participation must be communicated before booking. During adventure tours and outdoor activities, participants must follow the guide’s instructions and safety requirements.
Unused Services & Responsibility
Refunds are not guaranteed if a client voluntarily declines individual services, arrives late or ends the trip early. Any refund will be assessed taking into account recoverable costs and the client’s statutory rights.
Arivio Travel LLC is responsible for fulfilling its contractual and legal obligations.
Complaints & Applicable Law
If a problem arises during your trip, please notify your guide or an Arivio Travel LLC representative promptly so that we can take appropriate action.
Written complaints should be sent to info@ariviotravel.com, including your booking reference and a description of the issue.
These terms are governed by the laws of Georgia and do not restrict mandatory consumer rights, including the right to contact a competent authority or court.
Contact Information
Arivio Travel LLC
Registered legal name: Arivio Travel LLC
Company identification number: 406575077
Email: info@ariviotravel.com
Telephone: +995 599 29 75 75